Shipping Policy

We offer FREE Standard USPS First Class Shipping on all U.S. merchandise orders $50 and over (excluding taxes).

We offer FREE USPS First Class International Shipping on all Canada merchandise orders $50 and over (excluding taxes).

All Free Shipping Offers are automatically applied to checkout when thresholds are met. No codes or coupons are required to receive the Free Shipping Offer. Free Shipping offers includes Hawaii, Hawaii, Alaska, Puerto Rico & APO addresses.

Free International Shipping on all Canada orders will be applied on orders over 50USD or 70CAD. This will be applied on the currency displayed on your order, not based on conversion. Please note this does not include any taxes, duties or fees applied to your shipment. This may vary during promotions and sale periods. *USD threshold may vary based on shipping address.

Shipping Costs & Delivery Times

Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 1 – 2 business days (excluding weekends and holidays). Delivery times are based on orders placed between Monday – Friday. Shipping rates are based on the total weight of orders and the address it will ship to. Your shipping rate will be calculated at the time of checkout.

U.S. Mainland, Hawaii, & Alaska Destinations

SHIPPING METHODPROCESSING TIMEDELIVERY TIMETOTAL DELIVERY TIME
Standard Shipping1-3 Business Days5-10 Business Days7-14 Business Days
3-Day1-3 Business Days2-3 Business Days3-6 Business Days
2-Day1-3 Business Days1-2 Business Days2-5 Business Days
1-Day1 Business Day1 Business Day2 Business Days

U.S. – U.S. Territories, Military Destinations

SHIPPING METHODPROCESSING TIMEDELIVERY TIMETOTAL DELIVERY TIME
Standard Shipping1-3 Business Days5-10 Business Days7-14 Business Days
Priority Shipping1-3 Business Days2-3 Business Days3-6 Business Days

International Destinations

SHIPPING METHODPROCESSING TIMEDELIVERY TIMETOTAL DELIVERY TIME
Standard Shipping1-3 Business Days7-20 Business Days9-24 Business Days
Priority Shipping2-4 Business Days6-10 Business Days8-14 Business Days
DHL Express Shipping1-3 Business Days1-3 Business Days2-6 Business Days

Orders must be placed by 12pm PST Monday – Friday to start processing on the same day. Processing time usually takes 1 – 2 business days. Delivery times are based on orders placed between Monday – Friday. Mademoiselle Lash offers FREE STANDARD USPS First Class SHIPPING on all U.S. merchandise orders (excluding taxes) – no promotion code needed.

Gift cards are emailed to the email address provided at time of checkout.

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer FREE First-Class USPS Shipping for all orders, Priority 1 – 3 Day and Priority Express Overnight shipping services (excluding taxes).

P.O. Boxes

If you are shipping to a U.S. P.O. Box, we offer FREE Shipping USPS First-Class on all orders (excluding taxes) – no promotional code needed.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are eligible for FREE First-Class USPS Shipping for all orders (excluding taxes) and USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

International Shipments

All orders are shipped from the U.S.

You can select your preferred carrier at the time of checkout. Shipping rates are based on the total weight of orders and the country it will ship to and will be calculated at the time of checkout. Please note duties and customs fees will not be added to your order. This is the receiver’s responsibility once it enters your intended country.

Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. Mademoiselle Lash does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

Orders must be placed by 12:00 (12:00PM) PST to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.

Mademoiselle Lash currently ships to the following International locations:

  • Canada
  • India
  • Japan
  • Russia
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Denmark
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Réunion
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom
  • Egypt
  • Kenya
  • Libya
  • Madagascar
  • Morocco
  • Mozambique
  • Niger
  • Nigeria
  • South Africa
  • Zambia
  • Antigua & Barbuda
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • British Virgin Islands
  • Cayman Islands
  • Costa Rica
  • Dominican Republic
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Nicaragua
  • Panama
  • St. Lucia
  • St. Martin
  • St. Pierre & Miquelon
  • St. Vincent & Grenadines
  • Trinidad & Tobago
  • Turks & Caicos Islands
  • U.S. Outlying Islands
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Ecuador
  • Guyana
  • Paraguay
  • Peru
  • Uruguay
  • Venezuela
  • Australia
  • Cook Islands
  • Fiji
  • French Polynesia
  • New Zealand
  • Samoa
  • Mexico

Order Processing, Cancellation & Changes

All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Once you have received your items, you may send them back for a refund as long as they are unopened and unused. For additional information regarding our return policy please visit our return policy page.

Mademoiselle Lash is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Express shipping options. If you are concerned your package is lost or damaged, please contact Mademoisellelash.com within 15 days from the last scanned date.

All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed.

Undeliverable addresses include incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Mademoisellelash.com is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. Mademoisellelash.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. For USPS First Class, Priority and Priority Express Overnight Shipping: orders must be placed by 12pm Pacific Standard Time (PST) to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President’s Day, Columbus Day, and Veteran’s Day.

Backorders or Out of Stock Items

There may be a time when items may be backordered. In the event this happens, we will let you know what styles available and what styles are backordered. We will ship the styles separately because we want you to have your favorite styles as fast as possible. We will honor the free USPS shipping for all US orders & all Canada orders over $50.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Contact@automotoxr.com